How Can We Help Today?
Owned and operated by Outdoor Elevate, our team is ready to help with any questions about fire pits, saunas, or hot tubs.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days and arrive within 5 to 8 business days via ground transit. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use that number to follow your shipment from our warehouse to your backyard.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on return eligibility, conditions, and the process, please refer to our Return Policy page.
Can I exchange my purchase for a different model?
If you would like to swap your fire pit, sauna, or hot tub for a different model, please contact us within the return window. We will walk you through the exchange steps and any differences in pricing.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use radiant heat panels that warm the body directly at lower ambient temperatures, while traditional saunas heat the air inside the cabin to higher temperatures using a stove or heater. Our team is happy to discuss which style best suits your space and preferences.
What should I consider when selecting a hot tub or fire pit for my patio?
Key factors include available deck or patio space, seating capacity, fuel type for fire pits, and jet configuration for hot tubs. Feel free to send us your space dimensions and we can help narrow down the best options.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Shipping on Most Orders Within the Continental U.S. with tracking from warehouse to your door.
30-Day Returns
If something is not the right fit for your outdoor space, our return process is simple and transparent.
